You do not need the same type of information all along the way when navigating a complex environment. This information model was made by our information designer Marco Berends to show different functions of signage used in airports. We use it when classifying the need for wayfinding information in various environments. The function of the…
Our scientific paper “Wayfinding and the future: integrated, intelligent and effective, but also human” recently published by SALUS Global Knowledge Exchange is now available for download here at our webpage under the tap “Resources”. On this page we aim to share all the knowledge we collect and produce to facilitate that as many as possible…
The picture of the light house instantly sets you back to once upon a time when fog was a true wayfinding obstacle. Fog or not – in wayfinding visibility is still essential. If you can see all the way to your destination it doesn’t get any easier to find your way. Good visibility and long…
Today the Danish newspaper Politiken posted our debate entry (in Danish) on their online site about public space design and architecture. Together with anthropologist Birgitte Folmann, Peter Donner argues how the challenges we face in public spaces due to COVID-19 can be addressed through design – rather than through restrictions – by creating meaningful, user-centred…
At the recent conference European Healthcare Design Triagonal presented a new holistic, “red thread”-take on the understanding of wayfinding and healthcare user-journeys. Today the user-journey for longer courses of treatment is cut up and tends to start over and over again at the parking lot and end when the patient exits the healthcare facility. Often,…
The Copenhagen-Oslo crossing is a popular means of travel between the two capitals, both for work and leisure. First class facilities for conferences and business meetings, entertainment and gastronomy enhance the journey. Triagonal were asked to map and address on a conceptual level how all the touchpoints from booking, via terminal check-in, embarkation and the…
In times like these, good news is more important than ever, and yesterday, we received the announcement that we’ve once again been appointed a Gazelle Company 2020. That’s fantastic news, indeed. It’s an acknowledgement of having had uninterrupted growth over the last four years, that in total adds up to minimum 100%. Thank you to…
At Triagonal, we’re sharing some of our thinking and work at the European Healthcare Design conference, which would normally have taken place in London. This year, its 900 delegates are meeting, presenting and debating virtually – the only possible way in the current situation. On the first day of the conference, Steinar Valade-Amland gave the…
Airports have become potentially hazardous areas in the wake of COVID-19. Thousands of passengers moving uncoordinated among each other in a rush of feet, bags and frequent flyers. One area where the risk is high is the boarding process, where passengers are lining up to enter the plane. First in and fast to the seat…
Together with the renowned design management expert, Brigitte Borja de Mozota, our strategy and business development colleague, Steinar Valade-Amland just released the book “Design: A Business Case – Thinking, Leading and Managing by Design”, published by the New York based publisher Business Expert Press. The book aims at reconciling the differences between business thinking and…
COVID-19 has irreversibly changed the need for safe and mindful behaviour in public spaces. It is more important now than ever before that we do what we can to take care of each other and our public health system. As part of a refurbishment program, Triagonal developed new wayfinding strategy for a number of hospitals…
As is the case with most human behaviour, nothing is coincidental when finding one’s way in an unknown environment. Muna al Ibrahim, a Swedish researcher, narrows the wayfinding process down to two steps: The first one – the planning step – consists of information processing and decision making. With the second step – the executing –…
