In preparation for a large extension of Hvidovre Hospital, Triagonal has developed a wayfinding model and an information concept. This is based on a reduced number of clearly marked reception points and simple colour-coding.
As patients and relatives are often anxious and nervous when arriving, focus was on personal service, simplicity and clarity of information throughout the user experience, both online, in print, in calls and in the complex architecture of the hospital.
The new wayfinding systematics have been developed in collaboration with the end-users. One example of end-user involvement is a wayfinding ‘treasure hunt’ in collaboration with the hospital’s “Panel of Patients and Relatives”. In the ‘treasure hunt’ users had to locate a specific exam room using the new wayfinding. (Link to summary in Danish)