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Hvidovre Hospital

Design of wayfinding strategy developed together with the end-user to improve user experiences.

In preparation for a large expansion of Hvidovre Hospital, Triagonal has developed a wayfinding model and an information concept based on a reduced number of clearly marked reception points and simple colour-coding.

As patients and relatives are often anxious and nervous when arriving, focus was on personal service, simplicity and clarity of information throughout the user journey, both­ online, in print, in calls and in the complex architecture of the hospital to provide the best possible user experience.

The new wayfinding systematics have been developed in collaboration with the end-users. One example of end-user involvement was a wayfinding ‘treasure hunt’ in collaboration with the hospital’s “Panel of Patients and Relatives”. In the treasure hunt users had to locate a specific exam room using the new wayfinding. A Danish summery about the treasure hunt can be found here.

  • Directional and locational signage placed in hallway at Hvidovre Hospital
  • Locational signage and overview map designed by Triagonal at Hvidovre Hospital
  • Door signs designed by Triagonal Hvidovre Hospital
  • Examples of locational signage at orientation point at Hvidovre Hospital
  • Parking signage at Hvidovre Hospital


Client: Hvidovre Hospital
Location: Hvidovre, Denmark
Project Period: 2009-2013 and 2019-2020

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Triagonal's Partner and Head of Healthcare Peter Donner

Peter Donner

Director, Health