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Hvidovre Hospital

Wayfinding strategy and design

In preparation for a large extension of Hvidovre Hospital, Triagonal has developed a wayfinding model and an information concept. This is based on a reduced number of clearly marked reception points and simple colour-coding.

As patients and relatives are often anxious and nervous when arriving, focus was on personal service, simplicity and clarity of information throughout the user experience, both­ online, in print, in calls and in the complex architecture of the hospital.

The new wayfinding systematics have been developed in collaboration with the end-users. One example of end-user involvement is a wayfinding ‘treasure hunt’ in collaboration with the hospital’s “Panel of Patients and Relatives”. In the ‘treasure hunt’ users had to locate a specific exam room using the new wayfinding.  (Link to summary in Danish)

Client: Hvidovre Hospital
Location: Hvidovre, Greater Copenhagen Area, Denmark
Project Period: 2009-2013
Team: Tina Ravbjerg, Peter Donner

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