Today, extra attention is required in designing the way buildings facilitate user experiences. New spatial challenges have become crucial as COVID-19 requires better distribution of user flows and means to reduce congestion.

Situations, which were acceptable before the pandemic now challenge our understanding of what feels safe, what is desirable or even within the law. Our individual comfort zones when moving around public spaces have grown and while avoiding queues used to be a question of user experience and convenience, it has now become a key health and safety issue. And, there is no-one who can tell us when or whether this will change. Increased awareness of risks related to congestion and contagion are here to stay.

Based on more than 15 years of experience in wayfinding in complex environments, we now launch a small-scale, hands-on and fixed-format package helping you to understand and address flow flaws causing unsafe and unsolicited clustering, undesirable bottle necks and involuntary face-to-face encounters. Our post-pandemic instincts are influenced by the need to find lasting solutions to mitigate such situations, while also complying with current legislation and guidelines.

The final delivery is a presentation in a visual report format combining photos, illustrations and explanations in sufficient detail to either act on or forward to colleagues, that would benefit from knowing about the project. This can also facilitate further discussions of how a permanent response to the current situation will benefit all user groups and needs.

The report contains of the following parts:

• Introduction
• Observations
• Analysis of a limited number of focus areas
• Prioritised recommendations

This will be a total of min. 13 pages