In preparation for a large expansion of Hvidovre Hospital, Triagonal has developed a wayfinding model and an information concept based on a reduced number of clearly marked reception points and simple colour-coding.
As patients and relatives are often anxious and nervous when arriving, focus was on personal service, simplicity and clarity of information throughout the user journey, both online, in print, in calls and in the complex architecture of the hospital to provide the best possible user experience.
The new wayfinding systematics have been developed in collaboration with the end-users. One example of end-user involvement was a wayfinding ‘treasure hunt’ in collaboration with the hospital’s “Panel of Patients and Relatives”. In the treasure hunt users had to locate a specific exam room using the new wayfinding. A Danish summery about the treasure hunt can be found here.
