About Triagonal

Triagonal is a multidisciplinary design consultancy specialized in wayfinding and information in public spaces.

We are a team of graphic and industrial designers, engineers, and anthropologists with creative experience and an innovative approach to all aspects of a project – from analysis over concept development to implementation.

Triagonal works both locally and internationally within areas such as airports, public transportation, hospitals, shopping malls, educational institutions, libraries, and cultural centres.

What is ‘Wayfinding’?

Wayfinding is much more than putting up a sign that points in the right direction.

Triagonal’s wayfinding experts work within many dimensions when planning flows, providing information, optimising building layouts, and designing user journeys.

See a video about how we work with wayfinding (in Danish):

Strategy

Should users always know exactly where they are, or is it okay for them to get a little lost and go exploring?

It must be decided how people should navigate and whether some flows are preferable to others.

Coherence

It is important to design a coherent and understandable information flow.

The same systematics must be used both when writing to the user, when talking to the user, and when designing wayfinding for all users.

Surroundings

Wayfinding must be aligned with the immediate surroundings.

This means taking into consideration the architecture and layout of the building, advertisements and shops, including personal electronic devices.

Users

The most important dimension of wayfinding is the user.

Exploring the user’s objectives, motivations, and capabilities is key when understanding what the user actually intends to do.

Our Method

Triagonal’s systematic yet flexible design process is the core of what we do.

This process revolves around accommodating the needs of the user and creating value for all stakeholders through 3 elements:

Analysis – Who are the users, what is the setting?

Function – How will we make it work?

Design – How do we communicate with the user?

Through this process we draw upon the expertise of our consultants, the knowledge of the client, and studies of the users.

Services

Triagonal works with many facets of wayfinding and information design.

Here are some examples of the services we provide:

How do you receive your users?

WAYFINDING EVALUATION

Triagonal will evaluate the information elements at your site, how they relate to the building and your brand, and which signals and values they emit.

The final product will be a thorough report outlining the wayfinding challenges as well as presenting a set of recommendations of how to improve wayfinding at your site.

Know your users

USER BEHAVIOUR STUDY

Triagonal will study your users’ behaviour and evaluate the user experience at your site.

Building on this we will present recommendations on how to improve or redesign the user touch points of your service.

User insight can also be used for evaluating and benchmarking various wayfinding solutions.

Explore new solutions

TECHNOLOGICAL POTENTIAL

Based on a given challenge, Triagonal will examine the market for new and existing technologies

You will receive an idea catalogue of how these techonologies can be used to improve your service.

Create a welcoming language

STRATEGY AND SYSTEMATICS

Triagonal will create a clear, simple, and consistent visual language that welcomes and guides your users while representing your brand and complimenting the architectural surroundings.

This site-specific wayfinding strategy includes naming, systematics, graphic design principles, readability and identification information.

Make the most of your building

FLOW OPTIMISATION

In order to give your users the best experience, Triagonal will look into the flow of people and information in a given location.

Based on an existing wayfinding strategy, Triagonal will deliver a number of options of how to simplify wayfinding, optimise space utilisation, and direct flows.

Provide consistent information

INFORMATION POSITIONING

To ensure that the right information is always available when and where the user needs it, Triagonal will define the positions and content of all signage, signage schedules and plans.

Ongoing coordination with all relevant stakeholders will ensure a balance in information amounts, clarity, and costs.

The safe way to implement

DETAILED DESIGN AND TENDER

Triagonal will deliver detailed industrial and graphic design for any information element, including static, dynamic, and interactive signage.

Technical specifications for tendering are included, and evaluation of tenders as well as supervision of the production and installation is also possible.

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